Consumer Protection

The Consumer Protection Division assists Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education.

The department houses the both the Iowa Senior Medicare Patrol Program and two national resource centers: the Senior Medicare Patrol National Resource Center and the SHIP Technical Assistance Center.

Iowa Senior Medicare Patrol (SMP)

Senior Medicare Patrol (SMP) at Northeast Iowa Area Agency on Aging is part of a nationwide, grassroots education and assistance program working to empower seniors and caregivers to protect personal information and Medicare benefits by learning to detect mistakes or potential fraud in Medicare payments. You can report suspected problems to SMP. Our staff and trained volunteers work to correct errors and report abuse of the Medicare system to government authorities.  Read more about how this program can help you.  For information on volunteering for SMP, click here.

Call 1.866.468.7887 or complete a Request for Information

Creating and providing services for individuals to empower them to maintain their independence.