Aging Specialist/Information and Assistance
Date Posted: 5/26/2021
As part of a regional team, this position will ensure high-quality customer service through the provision of reliable and objective information regarding services and supports for older persons and caregivers. The provision of information will be primarily by phone but will have in-person interaction with the public. This position will assist with other agency programs as needed for older adults and will participate as a team member to ensure a high level of provision of aging services to consumers and the community.
The following responsibilities are representative of recurring tasks. These are not to be construed as exclusive or inclusive. Other duties may be required and assigned. These responsibilities must be performed satisfactorily with or without accommodation.
- Receive incoming calls to Lifelong Links phone number regarding services available for older adults and individuals with disabilities, their families, and caregivers in a polite, efficient and professional manner.
- Through consumer interviewing, assess needs and assist with problem-solving, provide advocacy and provide assistance to individuals about community resource available for older persons and long-term care options and benefits focused on system navigation and assistance.
- Respond to client needs as able or make referral internally within NEI3A or to external resources as necessary.
- Assist consumers as needed with completion of applications for available services to include Medicare/ Medicaid, rent assistance, heat assistance, and other community resources.
- Uses resources and client tracking databases, to search for services, retrieve information, and document consumer contacts, and follow up with consumers.
- Complete all required documentation of client interaction in a specified database.
- Complete ongoing continuing education.
- Create or modify documents using computer applications.
- Complete and submit all required reports on a timely basis.
- Will administer other programs within the region as applicable.
- Regular attendance as scheduled.
Required Skills, Knowledge, and Abilities:
- Strong interpersonal skills to relate to diverse cultures, the elderly, and persons with a disability and their caregivers.
- Excellent verbal communications skills to be able to communicate information in a clear concise manner
- Knowledge of programs and services available for the elderly and caregivers to include
- Home and community-based options such as transportation, home care, home modifications, meals on wheels, social opportunities, adult day care, durable medical equipment, and chore services.
- Housing options such as apartments, board, and lodging or boarding care facilities, family homes, other nursing homes, assisted living settings, adult foster homes, subsidized housing, and long-term care option.
- Client assessment skills with the ability to determine needs through fact-finding in a non-judgmental, professional, and culturally appropriate manner. and make decisions through the independent judgment of options.
- Ability to work with confidential consumer information and follow consumer confidentiality policy.
- Knowledge of personal computers and ability to operate the computer software.
- Recognize when a caller is experiencing a crisis and provide appropriate assistance and referral.
- Creativity and problem-solving skills.
- Ability to work both independently and as part of a team.
- A four-year degree in the human service field, or 2 years of education in a related field, and 2 years of full-time work experience with individuals overcoming health, psychological, or economic problems may be substituted for two years of the education requirement or currently licensed Registered Nurse.
- Prefer 2 years of related experience beyond a 4-year degree or 4 years of experience beyond a 2-year degree.
The deadline to apply is June 18, 2021. If you have questions, please contact Bob Schaffer, Director of Employee Services, at 319-874-6846 or email email@example.com.