Job Detail

Resource Manager, State Health Insurance Assistance Program (SHIP) Technical Assistance (TA) Center

Date Posted: 6/8/2022

The SHIP TA Center serves the 54 SHIP programs in the 50 states, Washington DC, and 3 U.S. territories nationally. The Center and its subject matter experts produce manuals, fact sheets, presentations, micro training videos, and other training or technical assistance materials for SHIP team members nationally. The SHIP TA Center Resource Manager will be responsible for gathering and producing such materials and ensuring that these materials, even when produced by others, are well organized, professionally formatted, and easy to access for SHIP Team Members. The resource manager understands and can help others understand all the SHIP TA Center’s content, which ranges from Medicare coverage to volunteer management, to data system instructions, to using technology, and more. This position provides a wide range of resource management activities to support grant deliverables and meet the grant goals and objectives of the State Health Insurance Assistance Program Technical Assistance Center (SHIP TA Center) in a rapidly changing programmatic environment. The SHIP TA Center is funded by the Administration for Community Living (ACL).

The following responsibilities are representative of recurring tasks. These are not to be construed as exclusive or inclusive. Other duties may be required and assigned. These responsibilities must be performed satisfactorily with or without accommodation.

Job Responsibilities:

  • Publish SHIP TA Center training and technical assistance resources in the online, password-protected SHIP Resource Library.
  • Organize and maintain password-protected toolboxes for SHIP Team Members on such topics as outreach and education to older adults, Medicare counseling, volunteer management, and more.
  • Develop and monitor resource library and web page publication guidelines that will enhance search engine optimization within the password-protected web portal for SHIP team members.
  • Understand and use STARS (SHIP Tracking and Reporting System), the national data entry and reporting system used by SHIPs nationally and supported by the SHIP TA Center.
  • Assist the SHIP TA Center Director and other SHIP Center staff in writing, editing, and formatting manuals, fact sheets, tip sheets and other training and technical assistance materials.
  • Assist the SHIP TA Center Director and other SHIP Center staff in producing, publishing, and organizing a library of micro-training videos as a modern medium for providing training and technical assistance to SHIPs.
  • Enhance national resource sharing among SHIP programs and promote their successful practices or resources in the SHIP Resource Library, the SHIP TA Center newsletter, the password-protected SHIP Profiles and Practices web tool, and webinars.
  • Assist the SHIP Center team with responding to phone and email inquiries from SHIPs and the public.
  • Other duties and special projects as assigned.

Essential Knowledge, Skills, and Abilities:

  • Adept at understanding and organizing copious quantities of complex information, making it easy for others to find and understand.
  • Skilled at creating and formatting documents that are professional and user-friendly.
  • Communicates professionally in writing, speaking, and email correspondences.
  • Adjusts communication style to diverse audiences and learning styles.
  • Works independently on projects and manages own time.
  • Adept at using modern communication technologies and devices.
  • Strong computer software knowledge and skills, particularly with Microsoft Office Suite.
  • Ability to master new software and skills as the SHIP TA Center evolves.
  • Superior knowledge of the English language (grammar, spelling, sentence structure, etc.).
  • Collaborative approach to projects and problem-solving.
  • Maintains positive working relationships with others (peers, partners, funders, clients, and the public).
  • Able to relate respectfully to people from diverse cultures, races, ages, genders, socioeconomic status, etc.
  • Able to comprehend complex information and solve problems.
  • Able to learn and teach new skills/information.

Required Qualifications:

  • Bachelor’s degree or higher level of education in English, education, communications, social work, library sciences, health, government, or a related area.
  • Experience writing, organizing, and/or publishing educational content.
  • Experience serving the public.
  • Demonstrated written and oral communication skills.

Desired Qualifications:

  • Experience in assisting Medicare and Medicaid beneficiaries.

Required Travel

  • Employee in this position will be required to travel out of state for national and regional conferences or meetings at least three times per year (under normal public health conditions).

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to walk, sit, use hands or fingers, feel objects, tools, or controls; reach with hands and arms, talk, and hear.

Work Environment:

  • This position is eligible for telecommuting. If in the office, noise level in the work environment is moderate.
  • Must complete Mandatory Reporter training within 6 months of employment.
  • Criminal and abuse registry background check required.

The deadline to apply is June 22.  If you have questions, please contact Bob Schaffer, Director of Employee Services, at 319-874-6846 or email


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